Shipping policy

SHIPPING POLICY

Last updated: 2026

Mar Iconics offers delivery within Qatar and international shipping to selected destinations.

1. ORDER PROCESSING

Ready-to-ship orders are normally processed within [1–3] business days after payment confirmation.

Orders placed during weekends, public holidays, product launches or promotional periods may require additional processing time.

Personalized, custom-made or pre-order products have separate production timelines, which will be stated on the relevant product page or communicated to the customer.

2. DELIVERY WITHIN QATAR

Same-day delivery may be available for orders placed before 17:00 within eligible areas of Qatar.

Same-day delivery is subject to:

• Product availability
• Payment confirmation
• The customer’s delivery location
• Courier availability
• Orders being placed before the stated cut-off time

Standard Qatar delivery normally takes [1–2] business days.

Qatar delivery charge: free of charge

3. INTERNATIONAL SHIPPING

International delivery is available to selected countries displayed at checkout.

Estimated international delivery time: [5–15] business days after dispatch.

Delivery times are estimates and may vary due to customs procedures, courier operations, public holidays, weather conditions or other circumstances outside our reasonable control.

4. DELIVERY CHARGES

Delivery charges are calculated at checkout based on the destination, selected delivery service and parcel details.

Any delivery promotions or free-shipping offers will be subject to their stated conditions.

5. CUSTOMS DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, VAT, clearance charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and must be paid by the recipient.

Mar Iconics does not control these charges and cannot predict their amount. Customers should contact their local customs authority for further information before ordering.

6. ORDER TRACKING

Where tracking is available, customers will receive tracking details by email, SMS or WhatsApp after the order has been dispatched.

Tracking information may take some time to become active after dispatch.

7. DELIVERY INFORMATION

Customers must provide a complete and accurate delivery address, telephone number and any necessary delivery instructions.

Mar Iconics is not responsible for delays or additional costs resulting from incorrect, incomplete or outdated information supplied by the customer.

Please contact us immediately if you notice an error in your delivery information. We cannot guarantee that an address can be changed after dispatch.

8. DELIVERY ATTEMPTS AND UNCLAIMED ORDERS

If a delivery cannot be completed because the recipient is unavailable, the courier may make another attempt or request that the parcel be collected.

Additional delivery charges resulting from repeated failed attempts, refusal of delivery or an incorrect address may be charged to the customer.

If an international parcel is refused or left unclaimed, any return-delivery costs, customs charges or handling fees may be deducted from an eligible refund.

9. DELAYS

Estimated delivery dates are not guaranteed.

Mar Iconics is not responsible for delays caused by couriers, customs authorities, public holidays, severe weather, transportation disruptions or events outside our reasonable control.

We will assist customers in obtaining updates from the delivery provider when possible.

10. LOST OR DAMAGED PARCELS

If your parcel appears lost or arrives damaged, contact us at marilynelias@hotmail.fr within [48 HOURS/3 DAYS].

Please retain the product, shipping box, packaging and label and provide clear photographs if damage has occurred.

We will investigate the matter with the courier and advise you of the available solution.

11. RISK AND RESPONSIBILITY

Responsibility for an order transfers in accordance with applicable law and the delivery terms offered at checkout.

If you authorize a courier to leave a parcel unattended or with another person, Mar Iconics may not be responsible for loss or damage occurring after the authorized delivery.

12. CONTACT US

For shipping and delivery enquiries, contact:

Mar Iconics
Email: Marilynelias@hotmail.fr
WhatsApp: +974 52070705
Customer-service hours: [weekdays[Sun-Thu] from 08:00 to 17:00]